General Terms and Conditions of Business of the online store www.ceramicastefani.eu are compiled in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic business.
The General Terms and Conditions deal with the operation of the online store www.ceramicastefani.eu, the rights of the user and the business relationship between the provider and the buyer.
Provider
The provider is the company ZIN d.o.o., Gabrje pri Ilovi Gori 15, 1290 Grosuplje, Slovenia, info@zin.si, registered at the District Court in Ljubljana on 28.05.2007, as a company with limited liability (d.o.o.), liable for VAT payment (VAT ID: SI10154078).
Prices and VAT
All prices in the online store are final, listed in euros (EUR) and include VAT, unless explicitly stated otherwise.
The prices do not include delivery costs.
The prices valid at the moment of submitting the order are binding for the provider as well as the buyer.
The sales contract between the provider and the buyer is concluded at the moment the provider confirms the order.
The provider reserves the right to change prices without prior notice. Discounts, promotions, delivery methods, and contributions to postage are valid on the day the order is placed. The valid price is the one at the moment of order confirmation. The original invoice, received with payment or delivery, is valid.
Purchase procedure
Step 1 – Cart
Select the desired product and click "Add to cart". You can increase or decrease the quantity of the product by clicking on the "+" or "-" icon.
By clicking on the cart symbol you can view the selected products, their quantity, price and total amount. Here you can remove products from the cart or adjust their quantity.
Step 2 – Checkout
If you have a discount coupon, enter it in the appropriate field. Fill in the billing and delivery information. If the delivery address differs from the billing address, please provide the delivery address as well.
You can return to the cart and edit your selection.
Select your preferred payment method.
Step 3 – Complete purchase
Review your order and click "Pay now". Your order will be submitted.
After submitting the order, you will receive a confirmation to your e-mail address. If you do not receive a confirmation, please check your spam folder or verify that you entered your e-mail address correctly.
Cancellation of order
The buyer has the right to cancel the order within one hour of receiving the confirmation e-mail by sending a cancellation notice to info@zin.si or by calling 030 919 555.
Methods of payment
Cash on delivery: the buyer pays the amount to Pošta Slovenije upon delivery (an additional fee of €2.00 is charged for this service).
Payment by proforma invoice: the buyer pays the amount in advance to the provider’s bank account. With this payment method, the buyer avoids COD charges.
Payment by card: payment with MasterCard, Visa, Visa Electron and Maestro cards is made via Stripe. Payment is secure and is not redirected to an external page.
Delivery and delivery costs
The provider sends goods via Pošta Slovenije. The delivery time is 1–7 working days for products in stock. Goods are not dispatched on Saturdays, Sundays, and public holidays.
The cost of delivery is €5.90 for purchases up to €99.99, regardless of weight, quantity, or size.
For purchases of €100 or more, delivery is free.
Delivery outside Slovenia is not carried out, except by prior arrangement. In such cases, delivery is charged separately.
Right of withdrawal from the contract and return of goods
The buyer has the right to withdraw from the contract within 14 days from receipt of the goods, without stating a reason. The buyer must notify the provider of the withdrawal by e-mail or by sending any other unambiguous statement expressing the decision to withdraw. The provider immediately confirms receipt of such notice by e-mail.
The buyer must return the goods within 14 days after the notice of withdrawal. The goods must be undamaged, in the original packaging, unused, and in the same quantity. The buyer bears the cost of returning the goods.
The provider refunds all received payments within 14 days of receiving the notice of withdrawal. The refund is made using the same payment method used for the original transaction, unless agreed otherwise.
The buyer must return the goods to the address:
ZIN d.o.o.
Gabrje pri Ilovi Gori 4
1290 Grosuplje
Slovenia
The provider does not accept shipments sent with cash on delivery.
Withdrawal form (PDF):
http://zin.si/file/obrazec-za-vracilo-artiklov.pdf
Complaints and defects
The buyer must inspect the goods immediately upon receipt. In case of visible damage, the buyer must record this with the courier. Complaints regarding delivered goods must be submitted immediately via e-mail to info@zin.si.
Material defects
The provider is liable for material defects that the product had at the time the risk passed to the buyer, regardless of whether the provider was aware of it or not.
A defect is material if:
– the product does not have the characteristics necessary for its normal use or circulation;
– the product does not have the characteristics required for the specific use for which the buyer bought it, but which was known to the provider or should have been known;
– the product does not have the characteristics and qualities that were explicitly or implicitly agreed upon or prescribed;
– the provider has delivered a product that does not match the sample or model, unless the sample or model was shown for notification purposes only.
The buyer must notify the provider of any material defect within two months from the day the defect was discovered. The buyer must allow the provider to inspect the product.
In case of a justified complaint, the buyer may demand:
– repair of the defect,
– refund of part of the amount paid in proportion to the defect,
– replacement of the product with a new one,
– refund of the paid amount.
Warranty
Products have a warranty if stated on the warranty card or invoice. The warranty period is specified on the warranty card or invoice. If no warranty is specified, the product has no warranty or data is not available. The manufacturer must repair the defect within 45 days of receiving the product, otherwise the product must be replaced with a new one.
Protection of personal data
The provider permanently protects all personal data of the user. Personal data is used exclusively for order processing, invoicing, and communication. Data will not be disclosed to unauthorized persons. The user is responsible for protecting their login information.
Limitation of liability
The provider does its best to ensure that the information published on the website is up-to-date and accurate. However, product characteristics, stock, and prices can change so quickly that the provider cannot update the information on the website in time. In such a case, the provider will inform the buyer about the changes and allow withdrawal from the order or replacement of the product.
Consumer complaints and dispute resolution
The provider respects current consumer protection legislation. Complaints can be sent to the e-mail address info@zin.si or to the company’s mailing address. The procedure for handling complaints is confidential.
The provider does not recognize any out-of-court consumer dispute resolution body as competent to resolve a consumer dispute that the consumer could initiate in accordance with the Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS).
For any disputes, the competent court is the District Court in Ljubljana.
Online Dispute Resolution (ODR):
http://ec.europa.eu/odr
Company information
ZIN, storitve in zastopanje, d.o.o.
Short name: ZIN, d.o.o.
Business address: Gabrje pri Ilovi Gori 15, 1290 Grosuplje, Slovenia
Registered in the court register on 28.05.2007
Registration number: 1/47015/00 (District Court in Ljubljana)
Date of establishment: 28.05.2007
Business activity according to SKD: G46.450 – Wholesale of perfumes and cosmetics
VAT ID: SI10154078 (VAT liable)
Company registration number: 2294826000
Tax number: SI10154078
Bank account opened with DELAVSKA HRANILNICA d.d.: IBAN SI56610000010156829
Director and legal representative: Peter Novšak