Delivery Information
DELIVERY AND DELIVERY COSTS
The provider will deliver the goods within the agreed period to the address specified for delivery.
The delivery period for each order starts the next working day at 9:00 a.m.
The contractual partner for parcel delivery is Pošta Slovenije (Slovenian Post), but the provider reserves the right to choose another delivery service if this enables a more efficient fulfillment of the order. All parcels are insured in case of damage or loss.
Delivery Method and Delivery Time
Goods are shipped via Pošta Slovenije. All items in stock are dispatched within 0–7 working days after receipt of your order.
No dispatches are made on Saturdays, Sundays, or public holidays.
Shipping Costs
The shipping costs are paid by the customer/recipient of the parcel.
For purchases up to €99.99, delivery will be charged at €5.90, regardless of the weight, quantity, or size of your order.
For purchases over €100, shipping is free of charge!
We do not provide delivery outside Slovenia, except in exceptional cases by prior arrangement. In such cases, delivery outside Slovenia will be charged separately.
Additional Payment Costs
Pošta Slovenije and banks usually charge a commission fee for each payment, according to their price lists. These costs are included in the service of the store “www.ceramicastefani.eu” and are visible when selecting cash on delivery (€2.00).
In the case of advance payment and parcel collection at the post office, there are no additional costs.
If the customer is not at home upon delivery, the postman will leave a notification of the arrived parcel. The parcel will remain at the post office for 8 days. If the customer does not receive the notification or email within three (3) days, they should inform the provider.
For the exact bank commission fee for advance payments, please check with your bank through which you make the payment.
Delivery Time
Items have a delivery time of 1 to 7 working days. For items that cannot be delivered within the expected time, you will be informed in advance.
If you are not at home upon delivery, the postman will leave a notification of the arrived parcel. The parcel will remain at the post office for 8 days.
Right of Withdrawal
In accordance with the provisions of the Consumer Protection Act, the customer has the right to inform the provider within 14 days of receiving the goods that they are withdrawing from the contract, without having to state a reason for their decision.
The customer may download an electronic withdrawal form from the website or send any unambiguous statement clearly indicating their withdrawal. In this case, the provider will immediately send the customer a confirmation of receipt of such a withdrawal form on a durable medium via email.
Orders placed in the online store “www.ceramicastefani.eu” are considered irrevocable and will be fulfilled. However, the consumer may withdraw within 2 hours of placing the electronic order by sending a withdrawal notice to the email address info@zin.si.